Terms and conditions
For purposes of clarity in the terms and conditions “The Operator” or “The Operating company” shall be in reference
to “Kumo Travels”, which is a company registered as a Closed Corporation according to the company laws within the
Republic of South Africa. A Client shall refer to any person of legal age who is booking & paying for travel plans with
The Operator and had read and well understands fully the terms & conditions the Operating company operates by &
provides a signed copy of a booking form to the Operator concerned.
The Contract
The Contract is legally between the Operating Company, namely Kumo Travels & all clients mentioned and entered into
the booking form of The Operating Company. Clients must be made aware of the Terms & Conditions of governance of
operations by the Operator for services that they intend booking/ or have booked with Kumo Travels.
A clearly filled out Booking form must be completed and signed by the clients to
acknowledge that they have read and are fully aware of the trade conditions for the services provided by Kumo Travels.
The clients are responsible to read and understand fully the terms & conditions that govern the trade with regards to
the travel services provided by Kumo Travels. Travel Agents booking on behalf of clients must make clients fully aware
of the booking terms and conditions as set out by the Operating Company.
Payments to the Operating Company
Prices quoted are based on current rates of Airfares, hotel Tariffs, rates of exchanges and currency valuations at the
time of quote only. All Rates and prices quoted are subject to changes due to airfare, increases, and increases in
hotel tariffs and fluctuations in the currencies on world markets at the time of making a booking for the client.
Prices, rates and quotes are also subject to changes due to availability at the time of making a booking on airlines and
in hotels and other suppliers.
Thus up until The Operating company gets full payment from the client, the bookings held are subject to these
fluctuations and variations in rates by the suppliers concerned and thus we reserve the right to charge these
differences to the clients account.
The price of any tour or travel arrangement is only guaranteed unless paid immediately on the day of quote,
subject to availability or if full payment is received while availability still exists at the quoted rates.
Air Tickets are usually the most variable with airlines constantly fluctuating the rates and taxes applicable as well
as cancelling seats booked as a result on a daily basis. Thus a greatest variation in costing does will arise from
air tickets if and where applicable by the airlines used by the operating company.
We at Kumo Travels suggest full payment for bookings as soon as possible to minimize any risk of variance in quotes
and rates. Should clients not be able to pay the full amount due on the travel booking or travel packages then the
full airline fares for the issuance of air tickets would be recommended.
A minimum deposit of 20% per passenger is required to secure a booking for clients mentioned on the booking form
for holiday land arrangement. This Deposit is Non-refundable should the clients choose not to travel.
No client will be allowed to proceed on any tours / or receive any travel documentation from the Operating Company
without full payment to the Operator.
Should a client fail to pay the Operating company for an invoice raised for travel service products, the clients is
obligated to receive an updated invoice and new quote for the travel services for compensate or justify any currency
fluctuations that could have in the course of time changed the costs of the itinerary.
The cost of which the clients are responsible for paying to The Operating Company.
Cash Deposits will incur a bank surcharge called a cash deposit fee. This Amount will be payable by the clients
paying in. Electronic Funds transfers do not attract such a surcharge. Credit card payments are subject to credit card
fees and merchant fees, which are for the account of the client.
Flight Bookings
Flight prices (Due to availability and constantly changing airport taxes and airfares by airlines) are subject to
changes and cannot be guaranteed. It’s suggested that once a booking is confirmed to get the air tickets issued
immediately. Flight Bookings are valid only for the date on which they are booked and it’s suggested to get them
issued in the same day of booking to prevent airline cancellations by the end of the working day. Full payment for the
airline tickets is required by clients to issue air tickets.
Air tickets once issued and flight bookings are Non Transferrable as per the airline governance rulings and thus
separate booking have to be made for anyone wanting to travel.
Airlines reserve the right to withdraw a special airfare, or amend the airfares and its applicable taxes as they deem
necessary without prior notice. Kumo Travels holds no responsibility for airlines doing so and assumes neither liability
for a loss of fare quote to a client nor any booking cancelled by the airline. The operating company reserves the right
to decline any booking at their discretion. The air ticket is a binding contract of travel between the airline concerned
and the purchaser of the air ticket.
The Airline will assume no responsibility for the time that the client is not on board the aircraft. Thus clients must
make sure that all transit and connections are done in time and without delay to the airline.
Should clients delay an airline from departing, the airline has the absolute right to offload that passenger without
any re-imbursement to the client.
Cancellations of Bookings
Any cancellations of bookings must be made in writing to the operating company.
Cancellations will only be actioned if we the Operators receive the request in writing from the clients concerned.
The cancellation charges applicable will be determined by date that such a communication is received by
The Operating Company. Air tickets carry separate penalties as imposed by the carrying airline and
the Operating Company is obliged to follow the procedure by the airlines for any refunds on air-tickets.
Please note that different service providers have different rulings over the below timelines and thus clients
would need to follow the changes as and when it occurs.
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Up to 3 months prior to departing on a tour will incur a 50 % Penalty of the booking value of the Tour
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Up to 1 month prior to departing on a tour will incur a 75% Penalty of the booking value of the Tour
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Up to within 2 weeks prior to the departure of a tour -100% Penalty of the booking Value of the Tour
Kumo Travels will give No refunds will be given for any unused services, irrespective of whether they form part of
an inclusive tour price, or booked as optional add on services and arrangements.
Charges on Alterations
“Force Majeure” refers to any circumstances which are beyond the control of the Operating Company Including but
limited to; Acts of God; Explosions; Floods; Fire’s; War or Threat of war; Sabotage; Civil Disturbance; Quarantine;
Government Intervention; Weather conditions and unusual weather phenomena of unexpected occurrence, Terrorism,
Industrial or Nuclear disasters, Disease outbreaks; The Operating Company shall not be in breach of these
terms and conditions or otherwise liable to the client, by reasons of Delay in performance of any of its obligations
hereunder to the extent that any such delay or nonperformance may be due to any Force Majeure.
Should the company at any time be affect by Force Majeure, it is as the Operating Company entitled to and may in
its sole and absolute discretion vary or cancel any itinerary of arrangement in relation to any tours or travel services.
No refunds will be actioned for such circumstances which arise beyond the control of the operating company, which
may be necessary to amend or change totally the travel arrangements to ensure the safety of its travelers and ensure
the further enjoyment of the tours by its clients.
Insurance
Travel Insurance is mandatory for every client. However all insurance charges and choices of cover is solely the
responsibility of the clients. Travel insurance is crucial when travelling on tours, to cover unexpected medical fees,
doctor's fees, any emergency hospitalization of the clients, personal injury; damage to a third party property which may
result in clients being sued by a third party, emergency evacuations and cancellations, Death and repatriation fees.
All of the above costs can be hugely expensive in foreign countries and thus it’s crucial for clients to take travel
insurance cover. The costs of which are the sole responsibility of clients and thus the operating company will not be
responsible or liable nor refund any tour money’s paid to the operating holdings.
The Carriage of baggage and personal effect is solely the responsibility for the clients
travelling and the operating company will accept no liability or responsibility for the loss, damage or theft thereof.
Clients can arrange travel insurance as well as baggage cover with the Operating Company.
Clients Liability
The Client understands and hereby acknowledges that he/she are fully aware and confirms legally for the record that
he or she understand the risks of travelling on tours in foreign countries. We as the Operating Company accept the
client onto our scheduled tours with the full consent and knowledge of the client that he or she wishes to part take
in such tour or travel activity at his or her own risk. The clients also concede that the Operating Company, it’s
representatives and employees shall not be responsible for the loss or damage to any of his or her possessions or
any injury or illness to him or her or loss of life or consequential damages which might occur from any
cause whatsoever, and thus clients should advise their heir, and estate administrators accordingly that the
Operating company shall be indemnified should such any situation arise.
Health Responsibility
Clients are to be aware of the health requirements and precautionary measures of the destination they are visiting or
intending to visit. All clients must be medically fit to travel and must be in good physical & mental health to go on tour.
Any clients with pre-existing medical conditions and illnesses must make the Operating Company aware of this before
the commencement of the tour. The True nature of the medical condition or illness must be specified in detail to the
Operating Company as some tours may be strenuous and adversely affect the health of certain individuals.
Failure to declare such medical conditions / illnesses to the Operating Company may result in the cancellation of his or
her booking. The company will not accept any responsibility for the health problems that may be aggravated by touring.
No refunds will be made to clients. Medical clearance certificates may be requested and required of patients on a
case basis.
Claims and Complaints by Clients
If in the unlikely event those clients have any complaints against the Operating Company; the company must be
informed immediately in order to afford the chance to investigate the claims and situation and provide a
suitable solution/redress. If the clients have any other complaints then these must be put in writing
within 1 month of the tour date ending. Non written complaints will not be addresses by the Operating Company.
The Operating Company’s Responsibility and Rights
Any information shared by the Operating Company in the form of brochures, promotion pamphlets, and so forth is
given in good faith by the Operating Company and serves as a basic guideline only. The information, itineraries,
and facilities used within itineraries are subject to changes without prior notice from the Operating Company.
The Operating Company reserves the right to amend/change the facilities and transportations used in any publication
without being held liable for any compensation or refund.
The Operating company reserves the right to cancel or modify any travel services/tours, facilities, services or
prices-which can include flights, transport, accommodation and other arrangements to substitute with other
arrangements of similar value without compensation and accepts no liability for any inconvenience, loss of time or
enjoyment due to any of these changes, or any reason it deems necessary to do so incl. Force Majeure.
Special note on certain tour itineraries.
Kumo Travels operates tours and travel services around the world and in certain regions and areas where the
standard of accommodation, transportation, safety, security, hygiene, medical facilities and other crucial infrastructure
may be much lower than the standard of the above facilities that the client is used to or would normally expect.
These include tours into remote, tribal regions which can at times be unstable have extreme climate conditions,
or dangerous wildlife. As a result clients can risk injury psychological trauma, disease, loss or damage to property,
inconvenience or discomfort. All bookings are accepted on the full understanding that the clients have read our
terms and conditions and are fully aware of the risks involved and potential hazards associated with any such journeys,
which they undertake of their own accord and will.
The Operating Company will not be held liable for any damage, loss, injury, loss of life, or any other consequences
which may arise from any such trip.
The Company Authority
The decisions made by the tour guide, acting as a representative for the Operating Company is final.
The Operating Company shall not be liable or held responsible for any client who has any run in’s with the law or
commits any unlawful or illegal act in any country visited, nor will the Operator assume any responsibility or liability
for any sort of consequences resulting from any such act. The Operating company distances itself from any activities
the clients may embark on which may be considered illegal or unlawful, this can include damage to hotel property and
injury to a third party. Clients are full responsible for their own actions, and will be liable fully for any costs and
damages, monetary claims filed against them. Should such a situation arise, the client can immediately be excluded
from the tour without any refund. These decisions will be taken at the sole discretion of the Operating Company
or its representatives.
The Clients Responsibility
It’s the clients sole responsibility to ensure the below are in order for travel before embarking on a tour:
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Passports are Valid for travel according to the legal requirement for travel
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Visa’s & Travel permits applicable to the relevant destinations are in order and applied for by the clients concerned
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Foreign Passport holders must strictly adhere to the rules and regulations applicable by respective embassies
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Relevant health inoculations/ vaccinations are taken in advance before embarking on the Tours
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Relevant medical clearance is obtained for travelling if applicable
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Clients are well versed of their rights and their liability whilst on tour as per the terms and conditions stipulated by Kumo Travels
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Clients are well aware of the security restrictions applicable on travelers including LAGS in Hand Luggage
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Clients are aware of the baggage limits and restrictions applicable to travelling by air,usually 20KG in economy class-depending on the airline ruling
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All documentation received is in order as per the itinerary booked and all details including names are correctly spelt as per the booking form submitted
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Passengers must travel as ticketed or planned on the itinerary and are responsible for their onward flight reconfirmations
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Reconfirmations of flights must happen about 72 hours prior to departing, failing to do so the airline may or can cancel the flight reservation
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Tour prices exclude Visa and courier fees, laundry bills, telephone charges, travel insurance fees,beverages, tips and gratuities to tour leaders/local guides entrance fees items of personal nature, excess baggage, options tours and excursions, and services not mentioned in the itinerary, all of these charges are for the clients personal costs and payments
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Hotels check in and checkout times vary from place to place and clients are liable foradditional charges for utilizing the rooms past the required check out time, for their own account
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Documentation from Kumo Travel serves as official confirmation and payment for your tour and travel services. Any digital editing or adulterating of these documents is considered illegal and clients will be held legally liable for the consequence of this, and any costs associated with this will be for the account of the clients
The above terms and conditions are the governing regulations of our operations at Kumo Travels